HAVE YOU EVER BEEN IN THIS POSITION OR ONE SIMILAR TO IT?

YOU ARE THE BUILDING MANAGER OF A SCHOOL, COLLEGE OR OF A BUSY OFFICE ENVIROMENT WITH A MUL-T-LOCK MASTER KEY SYSTEM INSTALLED.

A CYLINDER IN ONE OF THE DOORS FAILS MAYBE IN A SENSITIVE AREA SUCH AS A COMPUTER ROOM.

  WHAT DO YOU DO?

  YOU WOULD PROBABLY EITHER CALL YOUR MAINTENCE DEPARTMENT OR YOUR DESIGNATED LOCKSMITH TO OPEN THE LOCK AND REMOVE THE CYLINDER FROM THE DOOR BY WHAT EVER MEANS THEY ARE ABLE, THE DOOR IS NO LONGER SECURE.

YOU MAY WELL DECIDE TO INSTALL A TEMPORARY CYLINDER SO YOU CAN MAKE THE ROOM SECURE BUT THIS OPTION NO LONGER ALLOWS THE CONTROLLED ACCESS OF THE ROOM BY THE DESIGNATED KEYS OF YOUR SYSTEM THAT YOU REQUIRE

THE FAULTY CYLINDER WOULD THEN EITHER HAVE TO BE SENT TO YOUR

MUL-T-LOCK SUPPLIER TO BE RE-PINNED IF PRACTICAL, OR A NEW ONE WOULD HAVE TO BE ORDERED TO REPLACE IT

YOU NOW HAVE TO WAIT FOR THE CYLINDER TO ARRIVE BACK FOR INSTALLATION, THIS DEPENDING ON YOUR SUPPLIER CAN TAKE A NUMBER OF DAYS.

IF THIS HAS HAPPENED TO YOU AND YOU THINK THERE SHOULD BE A EASIER WAY OF DEALING WITH THIS UNSUITABLE SITUATION WE TOTALLY AGREE AND

WE THINK WE HAVE THE ANSWER

IF YOU HAVE YOUR MUL-T-LOCK SUITE REGISTERED AND MAINTAINED BY US WHETHER WE ORIGINALLY SUPPLIED IT OR NOT.

ALL YOU WOULD THEN HAVE TO DO IS CONTACT US AND WE WILL SEND AN ENGINEER TO SITE TO REMOVE THE OFFENDING CYLINDER, THEN IF IT IS POSSIBLE TO REPAIR THE CYLINDER WE WILL REPAIR IT, ON-SITE, BUILDING IT TO THE CORRECT COMBINATION THAT IS REQUIRED TO KEEP YOUR SYSTEM RUNNING SMOOTHLY.

IF THE CYLINDER IS BEYOND REPAIR THEN WE WILL BUILD YOU A NEW ONE AGAIN ON-SITE TO THE CORRECT COMBINATION.

THIS THEN MEANS THAT WHEN OUR ENGINEER LEAVES YOUR PREMISES THE DOOR IS AGAIN FULLY OPERATIONAL AND ONLY THE CORRECT KEYS OPEN THE CYLINDER OR PADLOCK TO MAINTAIN THE EFFECTIVENESS OF YOUR MASTER KEY SYSTEM OR STAND ALONE MUL-T-LOCK PRODUCT

THIS SERVICE IS AVAILABLE FOR ALL OF THE MUL-T-LOCK PRODUCTS IN CURRENT USE TODAY WHICH INCLUDES THE CLASSIC, INTERACTIVE, INTEGRATOR AND GARRISON RANGES WHEN USED IN EITHER A MASTER KEY SYSTEM , KEYED ALIKE OR INDEED INDIVIDUAL CYLINDER AND PADLOCK APPLICATIONS

MAINTAINANCE AND SERVICE CONTRACTS

A YEARLY MAINTENACE CONTRACT CAN BE A VERY EFFECTIVE WAY OF MAINTAING THE QUALITY OF YOUR MUL-T-LOCK MASTER KEY SYSTEM.

A BASIC CONTRACT WOULD MEAN THAT AN ANNUAL FEE IS PAID BY THE CUSTOMER AT THE START OF THE AGREEMENT PERIOD, THIS AMOUNT IS SUBJECT TO THE SIZE AND THE AGE OF THIS SYSTEM INSTALLED.

THIS WOULD THEN ENTITLE THE CUSTOMER TO CERTAIN SERVICES WHICH WOULD BE COVERED BY THE MAINTENANCE/SERVICE AGREEMENT

SERVICES INCLUDED

ALL EMERGENCY CALL OUTS INCLUDING ANY ASSOCIATED LABOUR CHARGES THAT ARE REQUIRED DURING NORMAL WORKING HOURS WILL BE COVERED UNDER THE AGREEMENT

WHERE FAULTY CYLINDERS CAN BE REPAIRED ON SITE THEY WILL BE SERVICED AND RE-PINNED, THE COST FOR THIS SERVICE IS ALSO COVERED AND INCLUDED IN THE ANNUAL MAINTENANCE/SERVICE AGREEMENT

ONE YEARLY PREVENTATIVE MAINTENANCE CHECK OF ALL THE CYLINDERS IN THE SYSTEM AT A TIME TO SUIT THE CUSTOMER BUT DURING NORMAL WORKING HOURS

DISCOUNTED MASTER SUITE KEYS

IF WHEN ORDERING A CYLINDER OR PADLOCK YOU REQUIRE ADDITIONAL KEYS THESE WILL BE FUTHER DISCOUNTED BY £1.00 PER KEY

NO ADDITIONAL CHARGES FOR KEY STAMPING

NO ADDITIONAL MASTER SUITING AND KEYED ALIKE CHARGES ON ANY CYLINDERS OR PADLOCKS REQUIRED FOR THE MASTER KEY SYSTEM

NOT INCLUDED IN THE AGREEMENT

ALL MATERIALS THAT ARE REQUIRED SUCH AS REPLACEMENT CYLINDERS AND ADDITIONAL KEYS ARE CHARGEABLE, EXCEPT IF STILL COVERED BY THE STANDARD 12 MONTH WARRANTY PERIOD

ANY REQUIREMENTS FOR THE SUPPLY AND FITTING OF NEW ADDITIONS TO THE MASTER KEY SYSTEM

OUT OF WORKING HOURS CALL OUT CHARGES

THERE MAY BE OTHER ITEMS THAT YOU WOULD WISH INCLUDED IN YOUR AGREEMENT AND WE ARE ONLY TO HAPPY TO OFFER A SERVICE THAT IS BUILT AROUND YOUR SPECIFIC REQUIREMENTS.

PLEASE DO NOT HESITATE TO ASK